Thank you for choosing CRYSTAL BEAUTY LLC. We want every customer to be satisfied with their purchase. If you are not satisfied with the items you received, orders meeting the requirements of this policy are eligible for return and refund. Please carefully read the following refund and return terms before placing your order.
I. Return Period
CRYSTAL BEAUTY LLC offers a 30-Day Return Policy.
Customers must contact our customer service team to submit a return request within 30 days of receiving the merchandise. Return requests submitted after the 30-day window may not be approved.
II. Return Conditions
To protect the interests of all customers, returned items must meet the following conditions:
Items must remain unused;
Items must retain their original packaging and intact tags;
Items must be free from stains, damage, washing, or alterations that would affect resale;
Returned items must include all relevant accessories (if applicable).
Returns may not be accepted in the following cases:
Clothing that has been used, worn, or washed;
Items with obvious damage caused by the customer;
Items missing tags or packaging, or in a condition that prevents resale;
Requests submitted after the return period has expired.
III. Return Request Process
Please provide the following information in your email:
Order number;
Product details;
Reason for return;
Photos of the item (if there is a quality issue).
Once our customer service team approves the request, we will provide you with return instructions and the return address.
Items sent back without prior confirmation may not be processed in a timely manner.
IV. Return Address
Please send returned items to the following address:
13138 OLLIE ROAD, ERATH, LA 70533
After shipping the return package, please send the tracking number to our customer service team so we can track the status of the return.
V. Return Shipping Costs
If the item has a quality issue (e.g., incorrect item received, damaged item, or manufacturing defect), CRYSTAL BEAUTY LLC will cover the return shipping costs.
If the return is due to personal reasons (e.g., incorrect size, change of mind, dislike of color, etc.), the customer is responsible for the return shipping costs. VI. Refund Policy
We will begin processing your refund once we have received the returned item(s) and verified that the return meets our requirements.
Refunds will be issued to the customer’s original payment method within 3–5 business days of the return being approved.
The actual time it takes for funds to appear in your account may vary depending on the processing speeds of your bank, credit card issuer, or payment platform.
Refund amounts generally cover the cost of eligible items but exclude shipping fees or other non-refundable charges (where applicable).
VII. Handling Quality Issues
If you receive an item with a quality issue, please contact us as soon as possible and provide your order details along with relevant photos.
CRYSTAL BEAUTY LLC will provide a solution based on the specific circumstances, such as a refund, a replacement, or another appropriate resolution.
VIII. Order Cancellation
Please contact us as soon as possible if you wish to cancel your order.
Once an order has entered the processing, packaging, or shipping stage, it may no longer be possible to cancel it. For orders that have already been shipped, please follow the procedures outlined in this Refund and Return Policy.
Thank you for choosing CRYSTAL BEAUTY LLC. We remain committed to providing you with high-quality women’s apparel and a worry-free shopping experience.