Thank you for choosing CRYSTAL BEAUTY LLC. We are committed to providing safe, fast, and reliable product delivery services to our customers in the United States. The following shipping terms apply to all orders placed through the CRYSTAL BEAUTY LLC website.
I. Delivery Coverage
CRYSTAL BEAUTY LLC currently offers delivery services within the United States, covering all states and associated delivery regions.
We do not currently offer delivery services to locations outside the United States. When placing an order, please ensure you provide an accurate and complete U.S. shipping address to avoid delivery delays.
II. Order Processing Time
Order processing begins once payment is successfully received and the order review is complete.
Order processing time: 1–3 business days.
Business days do not include weekends or U.S. federal holidays.
Once processing is complete, we hand the items over to our logistics partners for shipment and send a delivery confirmation and tracking information to the customer via email.
III. Delivery Time
Estimated delivery times for orders within the United States are as follows:
Standard Shipping: 3–7 business days
Express Shipping: 2–5 business days (if applicable)
Actual delivery times may vary due to factors such as weather conditions, holidays, peak shipping seasons, and the delivery location.
IV. Logistics Partners
To ensure the safe and timely delivery of orders, CRYSTAL BEAUTY LLC partners with several professional logistics providers, including but not limited to:
United Parcel Service (UPS)
FedEx
United States Postal Service (USPS)
DHL
We select the appropriate logistics partner based on the order destination, product type, and delivery efficiency.
V. Shipment Tracking
Once the order has shipped, CRYSTAL BEAUTY LLC will send a tracking number to the email address provided at the time of purchase.
You can check the status of your package on the logistics company’s official website. If you do not receive tracking updates for an extended period, please contact our customer service team, and we will assist you in checking the status.
VI. Delivery Address Requirements
Customers are responsible for ensuring that the name, contact number, and delivery address provided in the order are accurate and complete.
If delivery fails due to an incorrect address, incomplete information, or the inability to receive the package, additional shipping fees may apply, and the customer shall bear the associated responsibility.
VII. Package Delays or Loss
While we make every effort to ensure orders are delivered on time, the shipping process may be affected by weather, natural disasters, logistics system issues, or other uncontrollable factors. If your order experiences an unusual delay, the tracking status remains unupdated for an extended period, or the package is suspected lost, please contact us promptly. We will work with the logistics provider to investigate the issue and provide a solution.
VIII. Notes on Receipt
Upon receiving your package, please promptly inspect the quantity, appearance, and packaging of the items.
If you discover any damage, missing items, or incorrect products, please contact us as soon as possible. Kindly provide your order details and relevant photos so that we can resolve the issue promptly.
IX. Shipping Fees
Shipping costs will be displayed on the checkout page and automatically calculated based on the order value, shipping method, and delivery address.
Any applicable shipping fees will be clearly displayed before the customer completes payment.